Building morale in a situation like this can be challenging, but is obviously a concern that needs to be addressed...
quickly before the mistakes become habits. The exact techniques you use will depend heavily on the personalities of the team members, the one thing that is absolutely necessary is a post-mortem of the event to find out why it happened, how the team reacted and what worked and what didn't in terms of the responses.
There are two prime opportunities here. One is to boost morale by highlighting what the team did well. The other, which is even more important, is to re-engage the team by taking the failure points identified in the post-mortem and working on solving them as a group. This is also a great way to boost morale as it demonstrates your confidence in their abilities and helps them see that their skills are useful and relevant despite the recent incident. Another added benefit: This kind of session demonstrates to upper management that the team is taking the incident seriously and is addressing the problem to prevent further occurrences.
Also, working on realistic, relevant drills of similar incidents can help the team regain confidence. Drills are a hallmark of any good incident response system as they not only keep the team's skills sharp, but they also proactively identify missing planning and execution elements before these elements come up in a real event. Likewise, sending all or some of the team to appropriate training (particularly if it addresses a need identified as a result of an actual incident) is a great morale builder. It shows that you as a manager/company have a vested interest in the employees and their future performance.
Sometimes, however, all it takes is getting the employees offsite to a restaurant or other fun location for a few hours to give them a chance to vent and burn off some stress.
- Learn how much information should be given out during a security breach in this expert response.
- Find out more about planning and preparation for a data security breach.
Dig Deeper on Information Security Incident Response-Information
Related Q&A from David Mortman
While IT security consultancies can be helpful when trying to find flaws in an information security management framework, there are ways to do it ...continue reading
PCI DSS audits can be a lot easier if the scope is narrow. Learn how to consolidate and store sensitive data in order to best reduce PCI DSS security...continue reading
When hiring an information security team member, how important is a certification in information security? Learn how to talk to executives about ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.