Absolutely. And this is too sensitive an issue for you to take on single-handedly. A confirming e-mail and a spreadsheet...
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
with requests are a good start, but aren't enough. You need something more formalized and centralized. Why?
- You run the risk of losing track of access management requests due to poor organization.
- You could be liable if there is an intrusion and an investigation traces it back to a password you issued to a malicious user. And, if your organization is large enough to have auditors, they may wave Sarbanes-Oxley (SOX) in your face as they review your records.
- Not every request requires a manager's approval. Many will come directly from users themselves who legitimately lose or forget their passwords. It happens, especially after someone tries to access a system they haven't used in a while.
Here are some best practices based on the size of your organization.
If your organization is large enough to have a dedicated Help Desk, all access requests should go through them first, even if you are the person responsible for setting up or changing user accounts. They should keep a log of all requests, including details about the request itself (password reset, file share, administrative access, etc.), who made the request, the time and date of the request, and the reason for the request.
If you're the lone individual in a smaller organization who's in charge of the organization's access management needs, you'll need some sort of centralized reporting software to keep track of each request with the details just mentioned.
There are a number of companies offering affordable products for managing, logging and centralizing access management.
- Learn tips and tricks for managing password requests and resets.
Related Q&A from Joel Dubin
After a server room door has been compromised, finding a more secure solution is of utmost importance. Learn how to choose a server room door that ...continue reading
In the IAM world, what's the difference between access control and identity management. This IAM expert response explains how the two relate as well ...continue reading
When working with PeopleSoft and Unix, which single sign-on (SSO) vendors offer the most effective products? Learn how to choose an SSO product in ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.