A friend of mine was hit by malware that put an icon on his desktop. He called the tech support for his new computer,...
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and they did not know how to remove it and wanted him to reformat his hard drive. What is this, and how can he get rid of it?
Without having a look for myself I will attempt the best answer possible.
I'll assume your friend has a Windows OS of some sort. The very first thing that comes to mind is that the icon is controlled through the registry somehow. This is the same for Microsoft icons that you can't remove, but if you change the registry they can be removed. Second, if this machine is totally clean of the virus or Trojan, proceed, otherwise you are wasting you time. Finally, look up the virus at www.mcafee.com or www.Symantec.com to see if they have any fixes.
Proceed with caution, but I'm certain this is a Windows registry hack.
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