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What are the roles of a liaison officer?

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What are the roles of a liaison officer?

Mike Rothman, Contributor

What are the roles of a liaison officer?

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It seems that you are referring to the concept of a liaison officer within the context of incident response. In this situation, the liaison officer is responsible for coordinating multi-agency responses to some type of incident. The need for this kind of role is pretty straightforward. In the event of a serious incident, a lot of different resources and agencies can be brought to bear, and that will require coordination.

According to the U.S. Department of Labor, the liaison officer specifically:

Acts as a contact point for all agency personnel
Keeps lists of the agencies and personnel representing the agencies
Facilitates meetings and cooperation among agencies
Identifies problems in inter-agency communications
Keeps the "Grand Pooh-Bahs" in Washington up to speed
Fills out lots of forms
Does a post-mortem when an incident is wrapped up

Not brain surgery, but clearly necessary to ensure that all activities are coordinated and effective during an emergency situation.

More information:

Learn about effective incident response in five quick steps.
Plan and prepare for security breaches with help from expert Khalid Kark.

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Related glossary terms

Terms for Whatis.com - the technology online dictionary
- data breach response plan
- incident response

This was first published in January 2008

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