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Featured E-ZINES on searchSecurity.comView all >>

  • Information Security magazine

    Information Security is the leading publication for enterprise security professionals, providing in-depth coverage of security technologies, practices and trends.

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

ALL TECHTARGET E-ZINES

Featured E-BOOKS on searchSecurity.comView all >>

  • Cloud storage challenges and choices

    Our comprehensive e-book tackles the cloud storage challenges and business decisions that surround cloud storage investments, and breaks them into three areas of concentration: architecture, availability and return on investment.

    Get the latest updates on architectural choices when using the cloud for storage, including cloud controllers and application programming interfaces. We provide a short list of technical capabilities to look for in a cloud controller and questions to ask your service provider. Learn which metrics your peers are using to determine if cloud storage projects are meeting their potential, and what sort of service levels you can expect from providers or hybrid projects. Discover how to leverage the most cutting-edge cloud technologies and how not to get taken advantage of when choosing a cloud storage strategy/service.

  • Forging the path to tomorrow's CRM

    Perhaps no two words have more of an effect on business today than "customer experience." Consumers have a wealth of options for buying products and services -- and they're not shy about letting the social media sphere know when they’re not happy. To keep them coming -- and coming back -- organizations need to ensure that the experiences they’re serving up are nothing less than stellar.

    In our e-book series, The Risks and Rewards of Customer Experience Management, readers will get practical advice and real-world insight into strategies that place the focus of organizations' operations and processes on their customers. The first chapter concentrates on automation in the contact center. It will explore the technologies, such as interactive voice response and virtual agents. And it will examine what organizations need to evaluate when deciding which processes to automate and which areas will always need a human touch. The second installment delves into digital marketing, mobile applications and social media. It's no longer enough to send the same message to all customers; messages now must be personalized -- and soon, based on where customers are at any given moment. The chapter will look at location-based automated marketing and the pros and cons -- including the loss of privacy -- associated with such practices. The final chapter digs deep into the role of analytics in customer experience management plans, scrutinizing data harvesting methods and ways to use big data to augment customer experiences. And the chapter will look at times when knowing all about your customer goes horribly wrong.

OTHER FEATURED E-BOOKS

Featured E-HANDBOOKS on searchSecurity.comView all >>

  • The AWS role in disaster recovery

    No matter how well prepared you might be, disaster can strike. Most mature IT organizations have disaster recovery plans, but Amazon Web Services offers a unique set of services that can keep your business running if the worst happens. This handbook discusses the strategies and options available to companies looking to AWS for disaster preparedness and business continuity, including understanding EC2 availability zones, using S3 for backup and storage, testing your DR strategy in AWS and preparing for AWS outages.

  • The HIPAA omnibus rule spells big change for health IT operations

    Known informally as "the omnibus rule," last year's HHS HIPAA-update threw healthcare providers, payers and their business associates for a loop. The biggest changes wrought under the new rule affect HIPAA's Security Rule, with both business associates and healthcare providers facing increased liability over data security.

    This three-part guide takes a hard look at what these changes mean for day-to-day health IT operations and, more broadly, for the industry. First, compliance and standards expert Mike Chapple drills down on the repercussions for business associates under the HIPAA omnibus rule: an increased accountability when entering into business associate agreements. Chapple then explores the steps health IT pros can take to adjust business processes and remain compliant with HIPAA regulations. Next, Chapple dives deeper into the compliance issue -- specifically, how a continuous approach helps organizations increase data security and reduce stress on IT teams. To close, SearchHealthIT news writer Shaun Sutner takes a bird's-eye view of legislation reformation. Readers will learn how one decades-old federal regulation -- and discussions of reform, especially -- has prompted an important conversation on data regulation and integration.

OTHER FEATURED E-HANDBOOKS