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For the longest time, the safest way to handle any virus was to power
down your system and restart it using a clean boot diskette. This would
ensure that any viruses which remain memory resident would not have a
chance to load themselves into memory and could be cleaned with little
trouble. The problem that is posed by this approach arises when dealing
with operating systems which do not make it easy to do this sort of
operation -- Windows NT, 2000 and XP, for example.
Have you tried cleaning the virus using the AV products you have? Most
modern AV products can also handle viruses which are residing in
memory. They also usually offer you the option on installation to create
clean boot diskette(s).
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