Measuring unproductive behavior |
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EXPERT RESPONSE FROM: Kevin Beaver
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QUESTION POSED ON: 30 October 2002
Your article regarding acceptable use is very timely for our organization, and it raises some good points particularly with regards to who owns the problem.
The question I had for you relates to how to measure the level of unproductive behaviour. For example, I think most would agree that it is much
more beneficial for the company if an individual exchanges money between
bank accounts over the Internet than if they take an hour off to go to the
bank and do it in person.
I have tried to put the onus back on the business managers: If they do not
have an appropriate mechansim for measuring the effectiveness of an employee, then it is difficult to determine if someone is doing their job or not.
We do have acceptable use policies, and we do use Internet/e-mail filtering
tools, but we do not currently review an individual's e-mail or Internet usage
unless a manager writes a request to HR for the security group to begin an
investigation, upon a belief that an individual is no longer performing
their job function. This saves on manpower and helps to negate some of the
privacy issues.
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I believe the best way to measure unproductive behavior is to utilize the
reporting functionality of your Internet and e-mail filtering tools, that is, if
they exist. The features vary a little depending on your application, version,
etc., but I have seen many organzations successfully monitor time spent online,
Internet sites visited, types of Internet sites visited, e-mails sent and
received, etc. You'll get the most "automated" measuring/reporting bang for
your buck by doing it this way. If you don't have reporting functionality built
into your filtering tools, you may want to consider upgrading or looking at the
different options on the market.
For more information on this topic, visit these other SearchSecurity.com resources:
Executive Security Briefing: Where do you draw the line on employee monitoring?
Executive Security Briefing: Tools to guard trusted employees?
Best Web Links: Employer/Employee Privacy Issues
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