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September 2009

Security best practices in hotels

Over the past year, I have read about multiple security breaches encountered by celebrities and business travelers at hotels and resorts around the globe. I have seen the research and assessments that try to gauge the hospitality industry's security posture. Most of the reports tend to label the industry as one of the worst with regard to information security. However, it's time to place accountability where it needs to be: with each of us. To better understand the security issues in the hospitality industry, we need to examine two distinct parts: the hotel network that processes payments, stores personal information about guests and conducts routine services as a part of everyday business, and the Internet connectivity offered as an amenity to guests. Hotel networks typically are made up of many different proprietary systems in order to offer services and track expenses for each guest. These systems also provide service continuity throughout different departments or areas of the hotel or resort. The goal is to provide an easy, ...

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