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November 2005

Perspectives: ITIL has application in security

You're overworked, underfunded, poorly appreciated and spend too much of your time trying to convince your organization--particularly management--that information security is important and best practices should be followed. Too often, your arguments and pleas are followed halfheartedly, if at all. In other words, you're a typical infosecurity professional. Wouldn't it be great if there was a proven framework--understood by and popular with management--that you could use to bolster your information security efforts? Well, such a system does exist, and it's being successfully adopted by many organizations throughout the world. The Information Technology Infrastructure Library (ITIL) is a set of best practices and guidelines for managing IT services. I know what you're thinking: "Not another boring, theoretical methodology. I don't have time for it; I have to deal with issues in the real world." In the real world, however, managers are implementing ITIL because it aligns IT services with the needs of their organizations, improves ...

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