Access "Reborn Identity"
This article is part of the May 2006 issue of Identity crisis solved: Tips from a top identity management expert
GM's Jarrod Jasper drives a common user profile across all systems Identity management likely isn't the first thing that comes to mind when you consider what it takes for an automobile to roll off the assembly line. But a thoughtful, secure organization of users and collaborators may be just as crucial to production as a robot welding a body to a chassis. General Motors recognized this three years ago. The giant automaker was bleeding money processing help desk calls, especially for provisioning access requests. Most of those requests ultimately required manual remediation, which could have delayed the process more than a week. Existing users weren't happy either, and the blame lay on disparate directory systems that often led to colliding digital identities. Users could be left with as many as 40 identity/password combinations to remember just to get into the applications necessary to do their jobs. Toss in privacy issues and language and international legal barriers--GM does business in more than 170 countries--and the world's largest automaker was looking... Access >>>
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