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October 2010

Blanca Guerrero: Online banking security is a balancing act

Addison Avenue Federal Credit Union serves over 140,000 members, a good percentage of whom don't live or work near a branch. As people move away from the area or change jobs, they would rather continue to do business with Addison Avenue online than change to a local bank. So it's important that we offer secure online and mobile access. Sounds simple, right? But finding the right mix of security and convenience can be a bit tricky. The convenience of our online banking is a big draw for our "remote" members. They appreciate having access to their money from any computer, 24 hours a day, every day. Our goal is for all of our members to feel that banking with us online is not only convenient but absolutely safe, just as safe as doing their banking at a branch. Behind the scenes, of course, is an infrastructure designed to keep our members' money and confidential information as safe as it can be. Specialized hardware, software, and a dedicated staff of information security specialists are hard at work to keep information in and ...

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