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October 2010

Christopher Ipsen: Government transformation through technological innovation

Government, by necessity, is undergoing significant transformation. This is particularly noteworthy because resilient governments, by design, change slowly. Radical changes in democratic states can create scenarios where citizens lose rights and control over their freedoms. We need to be mindful of both the opportunities and potential outcomes as we make decisions about how transformation will occur. The first condition in transformation is a sense of urgency, as cited by Harvard Business School professor and change expert John Kotter in his eight-step framework for change (other conditions can be found in the National Association of State Chief Information Officers' Transforming Government Through Change Management). When the national economy plummeted in 2008, Nevada state government responded immediately by reducing projected budgets by 20 percent. Now, two years later, Nevada is facing an additional 45 percent budget shortfall. Our state government is being challenged by a significant increase in demand for services ...

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