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May 2008

5 Steps for Developing Strong Change Management Program Best Practices

Poor change control can send your organization's security tumbling. Follow these 5 steps for a strong change management program. Mysterious activity shows up on key network devices at 2 a.m., setting off alarms in the network operations center. You're blocking Telnet and outside connections to the network, so this activity makes no sense. After 15 minutes of scrambling for answers, you find those connections weren't blocked at all. Earlier in the week someone made a change to grant network access to a vendor's technician, unintentionally creating a nightmare for you. This simplistic example illustrates an important point: all too often, inadequate change control is the root cause of many headaches and sleepless nights for secu-rity managers. Keeping networks locked down is incredibly difficult because networks are in constant flux; patches must be applied, partners must be granted access and new services must be provisioned. One unmanaged change could send the neatly aligned and secured blocks of your network tumbling to the ...

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