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August 2006

Single Sign-On Explained

Single sign-on can reduce help desk calls and improve the user experience. For David Young, information technology program director at Geisinger Health System, it was about improving the customer experience. For Steve Siress, network systems manager for Enterprise Bank & Trust, it was driven by compliance. For Charles E. Christian, director of information systems at Good Samaritan Hospital, it was about increasing the quality of patient care and reducing tedious documentation. For all of them, single sign-on also helped reduce help desk calls and led to a more positive customer experience. Organizations have pursued a variety of strategies to simplify, reduce and consolidate multiple application sign-ons, with the goals of improving user experience, reducing costs and improving compliance. Enterprise single sign-on and Web access management systems have become two of the most common and widely deployed solutions in the market today. The implementation for Young, Siress and Christian were all success stories. But, any rollout can...

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