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Trend Micro OfficeScan endpoint protection software and its offerings

Expert contributor Ed Tittel takes a look at Trend Micro OfficeScan, an endpoint protection product with antivirus and antimalware functionality for physical and virtualized endpoints.

Trend Micro OfficeScan is designed to protect physical and virtualized endpoints in organizations with more than 100 users from known and emerging malware, web threats, data loss and more. The next-generation product works by installing agents on endpoints, which communicate with the Control Manager running on an OfficeScan server. This article focuses on OfficeScan 11.

Feature set

The base OfficeScan product provides endpoint antivirus/antimalware, antispyware, antiransomware and threat protection using cloud-based global threat intelligence.

Administrators can choose to install plug-ins or add-on modules for data loss prevention, support for Mac systems and virtual desktop infrastructures, a network-level host intrusion prevention system with enhanced firewall support, endpoint encryption, and endpoint application control.

Protection for mobile endpoints, such as tablet PCs and smartphones, is achieved by installing Trend Micro Mobile Security. This product protects mobile devices from threats, provides data protection, and enables mobile app management and mobile device management.

Trend Micro Control Manager installs on an OfficeScan server and enables administrators to centrally manage an entire deployment -- along with other Trend Micro products, such as Mobile Security -- from a single console.

Platform coverage

Trend Micro OfficeScan supports most editions of Windows desktop and server products. For the desktop, supported operating systems are Windows XP Service Pack 3 through Windows 10. Supported servers are Windows Server 2003 through Windows Server 2012 R2, along with some versions of Windows Storage Server, Windows Compute Cluster Server, Windows HPC Server and Windows MultiPoint Server.

Supported virtualization platforms include Citrix XenServer and XenDesktop, VMware vCenter (VMware View) and Microsoft Hyper-V Server.

Trend Micro Mobile Security supports Android, iOS, BlackBerry and Windows Phone.

Performance

In November and December 2016, Trend Micro OfficeScan scored a total of 17 out of 18 on tests run on Windows 10 by AV-Test, an independent testing organization. The tests focused on protection (six out of six points), performance (five out of six points) and usability (six out of six points).

Manageability

When Trend Micro Control Manager is installed, an administrator can view and manage multiple OfficeScan servers and endpoints from a single web-based console -- be they on-premises or cloud deployments.

OfficeScan can perform conventional scans or smart scans (the default). With a conventional scan, all OfficeScan components are stored locally and the files are scanned locally; however, a smart scan retrieves threat signatures from a cloud-based database, reducing the overhead required for the endpoint. Regardless, due to CPU load, Trend Micro recommends that the endpoint that hosts an OfficeScan server not also run resource-intensive or critical applications.

Pricing and licensing

Trend Micro OfficeScan is typically sold as part of a suite. The cost of a license for Trend Micro Smart Protection for Endpoints typically starts around $35, and Smart Protection Complete is about $65. The price decreases with larger volume purchases.

Base licensing includes a one-year maintenance agreement, which ensures customers receive program updates and standard support. Two-year and three-year maintenance agreements are also available for each suite. A free, fully functioning 30-day trial is available upon request by visiting the product's website.

Trend Micro Mobile Security, which is required to protect mobile endpoints, requires the purchase of an additional license.

Support

To resolve an issue, customers can use Trend Micro's online discussion forums and the detailed online knowledge base (updated daily) -- along with a comprehensive Threat Encyclopedia, list of hoaxes and internet threat advisories. Trend Micro also freely provides downloads of all product manuals.

If further support is needed, customers can use the standard support plan that's part of an active maintenance agreement by contacting a Trend Micro support engineer by phone, email or the web during business hours. It's helpful to run the Case Diagnostic Tool to gather product and environment information prior to contacting a support engineer.

The 24/7 Support plan is part of an active maintenance agreement. The plan provides around-the-clock access to Trend Micro support engineers for priority issue resolution, as well as help with removing malware infections and remote assistance for installations and upgrades.

The Premium Support plan provides even higher levels of support, such as help with implementation, dedicated access to service engineers and an assigned customer service manager that offers security assessments and recommendations, as well as assistance with security preparedness and much more. Premium Support can cost in the tens of thousands of dollars.

Next Steps

Check out the other antimalware protection products featured in this series: Kaspersky Endpoint SecurityMcAfee Endpoint Protection SuiteSymantec Endpoint ProtectionTrend Micro Worry-Free Business SecurityMicrosoft System Center 2012 R2 Endpoint ProtectionSophos Enduser Protection.

This was last published in July 2017

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