Good relationship management skills

In order to get anything done, an information security manager is going to need to work with and through a lot

of people. If the manager is strictly a work-alone technical type, he or she is going to have a lot of trouble in a position as information security manager. The information security manager in most organizations does not have the power that goes along with a top management spot, where he or she could simply order others to follow policies, standards and other information security requirements. Instead, acting in a staff advisory role, the information security manager must convince and persuade others to follow these same requirements. In this same regard, many people talk about the manager's role as a salesperson, selling information security. Some people think it's even more difficult, something akin to converting other people to a new religion. Whatever metaphor you prefer, it's clear that an information security manager must have superior people skills, must know how to maintain good working relationships with a wide variety of people, and must be able to maintain the trust and support of these same people.

INFORMATION SECURITY MANAGER QUALIFICATIONS


Information Security Roles and Responsibilities Made Easy, Version 2
By Charles Cresson Wood
278 pages; $495
Published by Information Shield

Download Appendix B, Personal Qualifications

This was first published in September 2005

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