Don't Wait for Disaster

Lessons Learned
For Intel, the SARS crisis was a learning experience that's helped the chip giant prepare for a possible avian flu pandemic. In 2003, when Severe Acute Respiratory Syndrome was hitting Asia, Intel was forced to cancel conferences in the area and close an office in Hong Kong after an employee showed symptoms of the disease.

As the crisis unfolded, Intel put in place safeguards and established mechanisms for staying in touch with WHO and other health agencies about outbreaks, says spokesman Chuck Mulloy: "We'll monitor their activities closely and step up the response depending on what's called for in any place in the world where we have facilities."

A company-wide leadership task force has developed plans and supplemented existing policies so that Intel can respond in the event of a pandemic.

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This was first published in December 2006

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