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Understand that lawyers may not always have the first clue about where to find requested documents, or understand how voluminous a request really is; that's where really knowing what you're talking about, or finding answers, becomes crucial.
When supporting e-discovery, think of yourself as a consultant, providing services necessary for your company's lawyers to understand what locations should be considered for a thorough harvest of responsive data. Part of that service is helping lawyers understand the effort required to execute their production request on its face. They might not fully realize that a request results in overly broad technical production.
As dramatic as it may sound, how you support e-discovery can play a pivotal role in case resolution, or even in the imposition of penalties or sanctions. There are very real consequences for the way e-discovery requests are handled. You can't afford not to get it right.
This was first published in March 2008