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Fifteen years ago,
when human resources executive Anita Orozco needed
to hire or fire an employee, involving IT probably
wasn't on her to-do list. But the Internet boom and
employees accessing corporate systems from virtually
anywhere changed that.
"Now it's definitely more important, whether
getting a new employee set up with access to systems
and software, or getting someone turned off," says
Orozo, director of HR at Sonneborn, a manufacturer
of refined hydrocarbons. "The turning off has
become especially important. Generally, we'll give as
much notice as possible to the IT staff so they can
do what they need to do to protect the company."
Like others in her field,Orozco finds it increasingly
important to work regularly with technology managers
to ensure corporate data is secure. In the
information age, human resources professionals are
teaming up with their counterparts in IT security to
investigate potential Web or email policy violations
by employees, develop security policies and procedures,
and plan for disaster recovery.
Bringing human resources and security together
isn't always easy, though. The two have sharply different
perspectives and there...
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can be some tension, says
Khalid Kark, principal analyst at Forrester Research.
HR has its own set of policies and might view security
as imposing IT policies that HR can't really implement;
HR also has access to sensitive data, which
security might want to limit, he says. It works best
if a cooperative tone is set from the top, Kark says.
"Typically what happens in those organizations
is the head of HR and the head of security have
decided that they will work together," he says.
Winn Schwartau, founder of SCIPP International,
a nonprofit provider of end user security awareness
training, says the relationship between HR and security is "mission critical" but often can be overlooked.
He encourages organizations to have the two departments
work together in three areas: hiring of employees
with access to proprietary information or control
over large parts of the network; developing policy
for employees who violate security rules; and making
sure terminated workers cannot access corporate
resources.
"We need to get HR as part of the process because
security is about people," he says. "It's about their
behavior, their intentions, proclivities, and tendencies."
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