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BRIDGING GAPS
At Sonneborn, Orozco works across the hall from
the IT director in the company's Petrolia, Pa. office,
which makes communication easy when security
issues come up (see "Lost in Translation," below). The
company, which outsources its IT functions, counts
about 160 employees in Pennsylvania and about 300
worldwide.
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[IMAGE] [IMAGE] Lost in Translation
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Don't use jargon when communicating with human resources.
In working with human resources professionals, security professionals should make sure they're "talking in a language
the HR person can understand," says Melody Silberstein, senior vice president of human resources at insurance
brokerage Woodruff-Sawyer & Co.
"Sometimes my IT person and I are talking two different languages," she says. "If I don't understand what he's
saying, I don't understand my risk."
Using laymen's language is critical in communicating the risks associated with newer tools that employees use,
such as instant messaging, and also in supporting proposed equipment purcha...
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ses, she says.
Since she's been immersed in security, Silberstein has become aware of the security issues around outsourcing.
IT security professionals can help HR teams understand the risks involved when they outsource and questions they
need to ask third-party vendors, she says.
Lee Kushner, founder and CEO of information security recruiting firm LJ Kushner and Associates, says security
professionals can help HR pros who are focused on recruiting to help them understand what type of person to hire.
"A big complaint of security professionals is, 'HR doesn't understand what I'm looking for'," he says. "But if the security professional
would actually sit down with the recruiter and give the recruiter a bit of an education on how to find or what to look for, you would
definitely have more successful recruiting."
Khalid Kark, principal analyst at Forrester Research, says security and HR professionals need open minds when they begin working
together.
"Usually they have preconceived ideas around this is what HR or security is going to do," he says. "Go in with the perspective that the
other is there to help the organization. Don't go in with the notion that HR doesn't know or care about anything about security."
--MARCIA SAVAGE
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