October 19, 2016
The Workplace Partner Program is Facebook's channel mechanism for supporting the adoption of its new collaboration platform for enterprises.
October 10, 2016
Facebook's Workplace promises to put collaboration in the hands of all employees, from sailors and sales clerks to barkeeps, who can use their mobile devices to access the platform.
May 13, 2016
Viv, endowed with the ability to hear what you say and act on it, is set to disrupt search and a whole lot more. Should enterprises take notice? Also in Searchlight: U.S. military eyes AI; is Facebook liberal?
April 15, 2016
Facebook CEO Mark Zuckerberg wants consumers to think of businesses as their friend. Sounds like a stretch? With the company's new "chatbots," it could soon be a reality. Facebook opened up its ...
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Facebook Messenger is a mobile app that enables chat, voice and video communications between Facebook web-based messaging and smartphones. Continue Reading
Social networks have provided visibility for companies and celebrities alike. Here's the secret sauce on using social media to craft a brand awareness strategy. Continue Reading
CISOs need to follow certain enterprise social media best practices if they want to safely maintain public profiles. Expert Mike O. Villegas has ten best practices for social media. Continue Reading
Evaluate Facebook Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
The latest Android operating system, Marshmallow, improves the mobile user experience -- and IT security -- by providing more granular control over app permissions. Continue Reading
Take a look at the UC news stories that shaped unified communications in 2015, from the rise of team collaboration apps to the changing video conferencing service market. Continue Reading
2015 was a big year for mobile -- and 2016 is bound to be even bigger. But what IoT and mobile technology trends can we really expect in the new year? Matthew David offers his take. Continue Reading
Learn to apply best practices and optimize your operations.
Data shows that more companies are moving away from crowdsourcing and adopting invitation-only awards programs. Do higher-quality submissions result? Continue Reading
Delve can make Office 365 collaboration more intuitive, with enterprise social features and machine learning that serves up relevant content. But it hasn't been an overnight hit. Continue Reading
Digital marketing works best when campaigns are linked using a omnichannel marketing approach to provide a consistent and frictionless customer experience. Continue Reading
Problem Solve Facebook Issues
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Companies today know they can't get by with just a call center. And they know adding a website alone won't help much. They know where it's at: to improve customer experience, they'll also need a social media presence, a mobile app -- and they'll need to be reachable by text. A tall order, but nothing technology won't fix, right?
Wrong. Technology won't do a thing for them without a solid business strategy, writes Banafsheh Ghassemi in this chapter of The Multichannel Mandate e-book. That includes identifying the right mobile strategy, breaking down customer data siloes and exploring new technology such as mobile wallets and geolocation tools. Only then will companies be able to provide seamless customer service across communication channels -- serving customers on the phone, on social media and on the website -- without a rep asking them to repeat information they've already given. That, Ghassemi says, is the secret to beautiful customer relationships. Continue Reading
Monitoring is a critical part of social media in the enterprise, but now companies face the challenge of analyzing, engaging and acting rather than just listening. Continue Reading
Team site functionality in SharePoint 2013 breaks down enterprise departmental boundaries and enhances team collaboration. Continue Reading