February 01, 2016
Can Salesforce Community Cloud succeed in enterprise social networking where the competition has failed?
November 02, 2015
Despite brand recognition, familiarity and big customer wins, Facebook's business offering faces hurdles in the enterprise social networking market.
October 05, 2015
Jive rolls out a social intranet to add community to employee collaboration on mobile devices.
September 16, 2015
Two-thirds of HR leaders said they have found new hires through social media; Adaptive Insights releases new planning tool for finance.
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Companies today know they can't get by with just a call center. And they know adding a website alone won't help much. They know where it's at: to improve customer experience, they'll also need a social media presence, a mobile app -- and they'll need to be reachable by text. A tall order, but nothing technology won't fix, right?
Wrong. Technology won't do a thing for them without a solid business strategy, writes Banafsheh Ghassemi in this chapter of The Multichannel Mandate e-book. That includes identifying the right mobile strategy, breaking down customer data siloes and exploring new technology such as mobile wallets and geolocation tools. Only then will companies be able to provide seamless customer service across communication channels -- serving customers on the phone, on social media and on the website -- without a rep asking them to repeat information they've already given. That, Ghassemi says, is the secret to beautiful customer relationships. Continue Reading
Internet content providers like Facebook and Google are already using SDN to improve hyperscale data center connectivity. But more could be done. Continue Reading
Facebook at Work is going where others have trod. Will the new enterprise social networking tool fare better than its predecessors? Continue Reading
Evaluate Facebook Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Take a look at the UC news stories that shaped unified communications in 2015, from the rise of team collaboration apps to the changing video conferencing service market. Continue Reading
2015 was a big year for mobile -- and 2016 is bound to be even bigger. But what IoT and mobile technology trends can we really expect in the new year? Matthew David offers his take. Continue Reading
Facebook added OpenPGP encryption to its messaging services to help improve messaging safety. Expert Michael Cobb explains the benefits of the approach. Continue Reading
Learn to apply best practices and optimize your operations.
Digital marketing works best when campaigns are linked using a omnichannel marketing approach to provide a consistent and frictionless customer experience. Continue Reading
Picking the best social network for your business requires careful planning and knowledge of customer preferences, but doing it right can help expand your company's social media presence in major ways. Continue Reading
While social media platforms like Twitter and Facebook may get audiences to the door of a corporate website, online communities let them in, say experts. Continue Reading
Problem Solve Facebook Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Team site functionality in SharePoint 2013 breaks down enterprise departmental boundaries and enhances team collaboration. Continue Reading
Email communications aren't dead, but social networking, cloud storage and collaboration tools have made it easier for employees to work together. Continue Reading
Learn more about the most common applications of PCIe solid-state cards today in this Expert Answer from independent storage expert Marc Staimer. Continue Reading