March 20, 2018
A whistleblower claims a company with suspicious motives exploited Facebook data harvesting to build profiles on 50 million users and influence the 2016 U.S. presidential election and Brexit vote.
March 09, 2018
News roundup: Our Security Advocates emerges amid criticism of RSA Conference's lack of female keynote speakers. Plus, a kill switch is discovered for the Memcrashed DDoS exploit, and more.
October 13, 2017
The focus at the recent HubSpot conference turned to the marketing potential of AI-powered chatbots engaging customers. This Pipeline Podcast looks back at Inbound.
September 29, 2017
Channel partner companies are boosting their efforts to support Facebook Workplace, which is making headway among enterprise customers, such as Walmart.
Facebook Get Started
Bring yourself up to speed with our introductory content
In this excerpt from chapter four of Introduction to Social Media Investigation: A Hands-on Approach, author Jennifer Golbeck discusses privacy controls on social media. Continue Reading
Facebook cloning is a scam in which the attacker copies the profile picture of an authorized user, creates a new account using that person’s name and sends friend requests to people on the user’s list. Continue Reading
Facebook Messenger is a mobile app that enables chat, voice and video communications between Facebook web-based messaging and smartphones. Continue Reading
Evaluate Facebook Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Chatbots find a beachhead on social sites as customers seek information and customer service there. But are these bots 'human' enough to get the job done? Continue Reading
Companies are incorporating chatbots with natural language capabilities to help improve customer experiences, and they are starting to reap the rewards. Continue Reading
Facebook Workplace, a collaboration platform targeting the enterprise, is tapping channel partners for help in deploying the system and integrating it with other applications. Continue Reading
Learn to apply best practices and optimize your operations.
You don't have to be Facebook to use its NetNORAD active path testing network performance monitoring tool. Here's what you need to know. Continue Reading
Data shows that more companies are moving away from crowdsourcing and adopting invitation-only awards programs. Do higher-quality submissions result? Continue Reading
Delve can make Office 365 collaboration more intuitive, with enterprise social features and machine learning that serves up relevant content. But it hasn't been an overnight hit. Continue Reading
Problem Solve Facebook Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
The Nemucod downloader malware is being spread through Facebook Messenger disguised as an image file. Expert Nick Lewis explains the available protections against this attack. Continue Reading
Universal second factor devices can be used to strengthen authentication on major websites such as Facebook. Expert Matthew Pascucci explains how U2F works. Continue Reading
Companies today know they can't get by with just a call center. And they know adding a website alone won't help much. They know where it's at: to improve customer experience, they'll also need a social media presence, a mobile app -- and they'll need to be reachable by text. A tall order, but nothing technology won't fix, right?
Wrong. Technology won't do a thing for them without a solid business strategy, writes Banafsheh Ghassemi in this chapter of The Multichannel Mandate e-book. That includes identifying the right mobile strategy, breaking down customer data siloes and exploring new technology such as mobile wallets and geolocation tools. Only then will companies be able to provide seamless customer service across communication channels -- serving customers on the phone, on social media and on the website -- without a rep asking them to repeat information they've already given. That, Ghassemi says, is the secret to beautiful customer relationships. Continue Reading