August 11, 2017
Dell SecureWorks researchers detected suspicious activity on social media accounts of Mia Ash. When they dug deeper, they discovered a new, complex social engineering attack.
May 08, 2017
Yegor Bugayenko wrote an amusing blog the other day entitled "SOLID is OOP for Dummies." Well, if SOLID is OOP for dummies, I wonder if he'd agree with my assertion that the 12-factor app mantra is ...
May 02, 2017
In strikingly similar moves, CRM rivals Oracle and Pegasystems provide support for new Google Home, Amazon Alexa and Facebook Messenger channels driven by AI, APIs.
March 18, 2017
The share prices of Google and Facebook have held up but recent on-line advertising cancellations will force fundamental change.
Facebook Get Started
Bring yourself up to speed with our introductory content
In this excerpt from chapter four of Introduction to Social Media Investigation: A Hands-on Approach, author Jennifer Golbeck discusses privacy controls on social media. Continue Reading
Facebook cloning is a scam in which the attacker copies the profile picture of an authorized user, creates a new account using that person’s name and sends friend requests to people on the user’s list. Continue Reading
Facebook Messenger is a mobile app that enables chat, voice and video communications between Facebook web-based messaging and smartphones. Continue Reading
Evaluate Facebook Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Microsoft Teams and Workplace by Facebook are facing off against rivals such as HipChat and Slack in a high-stakes competition for market share in group-chat applications. Continue Reading
Real-time collaboration tools are the latest applications to aid IT leaders seeking to improve employee productivity and collaboration. Continue Reading
Enterprise collaboration tools are not new: For almost a decade, Enterprise 2.0 technologies have sought to foster employee collaboration. But with the debut of Facebook's Workplace, will the social platform of choice for 1 billion users conquer the enterprise collaboration market? The social media giant certainly faces challenges: The beta version of Workplace was not without its drawbacks, and businesses already have numerous options for social software. In this issue of CIO Decisions, we talk to analysts, beta users and CIOs about Facebook's big business play and whether Workplace will deliver on its promises to enhance employee collaboration. Elsewhere in this issue, the CIO of Shutterstock discusses his company's shift to a software-defined data center, and New Balance executives discuss why lockstep cooperation between business and IT is integral to the company's success. Continue Reading
Learn to apply best practices and optimize your operations.
You don't have to be Facebook to use its NetNORAD active path testing network performance monitoring tool. Here's what you need to know. Continue Reading
Data shows that more companies are moving away from crowdsourcing and adopting invitation-only awards programs. Do higher-quality submissions result? Continue Reading
Delve can make Office 365 collaboration more intuitive, with enterprise social features and machine learning that serves up relevant content. But it hasn't been an overnight hit. Continue Reading
Problem Solve Facebook Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
The Nemucod downloader malware is being spread through Facebook Messenger disguised as an image file. Expert Nick Lewis explains the available protections against this attack. Continue Reading
Universal second factor devices can be used to strengthen authentication on major websites such as Facebook. Expert Matthew Pascucci explains how U2F works. Continue Reading
Companies today know they can't get by with just a call center. And they know adding a website alone won't help much. They know where it's at: to improve customer experience, they'll also need a social media presence, a mobile app -- and they'll need to be reachable by text. A tall order, but nothing technology won't fix, right?
Wrong. Technology won't do a thing for them without a solid business strategy, writes Banafsheh Ghassemi in this chapter of The Multichannel Mandate e-book. That includes identifying the right mobile strategy, breaking down customer data siloes and exploring new technology such as mobile wallets and geolocation tools. Only then will companies be able to provide seamless customer service across communication channels -- serving customers on the phone, on social media and on the website -- without a rep asking them to repeat information they've already given. That, Ghassemi says, is the secret to beautiful customer relationships. Continue Reading