November 02, 2015
Despite brand recognition, familiarity and big customer wins, Facebook's business offering faces hurdles in the enterprise social networking market.
October 05, 2015
Jive rolls out a social intranet to add community to employee collaboration on mobile devices.
September 16, 2015
Two-thirds of HR leaders said they have found new hires through social media; Adaptive Insights releases new planning tool for finance.
August 19, 2015
Google formed a new umbrella company, Alphabet, in an effort to sustain a culture of innovation. Also in Searchlight: Harvard student loses Facebook internship over privacy flap; Apple still isn't diverse enough.
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Companies today know they can't get by with just a call center. And they know adding a website alone won't help much. They know where it's at: to improve customer experience, they'll also need a social media presence, a mobile app -- and they'll need to be reachable by text. A tall order, but nothing technology won't fix, right?
Wrong. Technology won't do a thing for them without a solid business strategy, writes Banafsheh Ghassemi in this chapter of The Multichannel Mandate e-book. That includes identifying the right mobile strategy, breaking down customer data siloes and exploring new technology such as mobile wallets and geolocation tools. Only then will companies be able to provide seamless customer service across communication channels -- serving customers on the phone, on social media and on the website -- without a rep asking them to repeat information they've already given. That, Ghassemi says, is the secret to beautiful customer relationships. Continue Reading
Internet content providers like Facebook and Google are already using SDN to improve hyperscale data center connectivity. But more could be done. Continue Reading
Facebook at Work is going where others have trod. Will the new enterprise social networking tool fare better than its predecessors? Continue Reading
Evaluate Facebook Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Picking the best social network for your business requires careful planning and knowledge of customer preferences, but doing it right can help expand your company's social media presence in major ways. Continue Reading
While social media platforms like Twitter and Facebook may get audiences to the door of a corporate website, online communities let them in, say experts. Continue Reading
Facebook at Work is a corporate social network tool positioned to rival Chatter, Yammer and other enterprise networking software. Can it succeed? Continue Reading
Learn to apply best practices and optimize your operations.
Digital marketing works best when campaigns are linked across multiple channels to provide a consistent and frictionless customer experience. Continue Reading
Facebook and LinkedIn use graph databases for social applications. But enterprises should look into how a database like Titan can work with AWS. Continue Reading
The cloud computing market is growing and evolving at lightning speed. To keep up, follow five of the top cloud experts in 2015 on social media. Continue Reading
Problem Solve Facebook Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Team site functionality in SharePoint 2013 breaks down enterprise departmental boundaries and enhances team collaboration. Continue Reading
Email communications aren't dead, but social networking, cloud storage and collaboration tools have made it easier for employees to work together. Continue Reading
Learn more about the most common applications of PCIe solid-state cards today in this Expert Answer from independent storage expert Marc Staimer. Continue Reading