Mobile apps

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Manage Mobile apps

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  • How to deliver quality mobile customer service

    Companies need to focus on molding a customer experience that meets the needs of their increasingly mobile customer bases. Continue Reading

  • IT needs to change its mindset around mobile data access

    To successfully support enterprise mobility, IT admins need to change the way they think about mobile data access, security and more. Continue Reading

  • As the BYOD trend fades, a more holistic approach emerges

    The BYOD trend isn't as relevant as it once was. Enterprise mobility today is about much more than employees bringing their own smartphones and tablets to work. Organizations instead need to focus on mobile apps, management and security as a whole, to make all devices viable productivity tools -- regardless of who owns them. This issue's cover story explains the importance of a holistic mobility approach in the post-BYOD era.

    Also in this issue, readers will learn how Apple iOS configuration profiles can help IT admins manage iPhones and iPads. Box's chief strategy officer sits down for a Q&A on the enterprise file sync-and-share market. And some of the most well-known enterprise mobility experts share their predictions for 2016.

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Problem Solve Mobile apps Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

  • Email alternatives signal the end for traditional messaging

    With email alternatives permeating the workplace, the onus is on IT to allow employees to communicate and collaborate effectively from anywhere. Continue Reading

  • Adopt this battle-tested IT implementation plan

    New business initiatives live or die by the quality of their IT implementation plan. Experienced IT teams share their methodology. Continue Reading

  • LBS technology expands customer service, business operations

    Many modern consumers and workers are always tuned-in to the digital world. They have laptops, tablets and smartphones that chirp and beep away with incoming messages. Those devices are also sending out information -- tweets and texts, yes -- but also location data. Companies looking to score an edge are turning to location-based services (LBS) technology to better engage and understand consumers and workers.

    In the cover story of the October 2015 issue of Business Information, executive editor Lauren Horwitz reveals some of the creative ways companies are employing LBS technology to reach out to customers at the right time and in the right place. But for that timing to be just right, Horwitz writes later in a column, businesses and IT professionals need to dig deep into customer data gathered from sources such as account information, social media and online chats. If they do that, targeted encounters with customers will have a better chance for success.

    Organizations are also benefiting greatly from LBS technology in tracking the work routines of their own employees. In another feature, reporter Ed Burns looks at two very divergent industries, healthcare and trucking. First, he demonstrates how one major hospital used location tracking to improve the floor movements of its nurses. Burns continues with the story of a large package-delivery company that integrated routes and weather data to more accurately estimate delivery time.

    On a more personal note, this issue covers job satisfaction of IT professionals. Also, find out how one business intelligence director convinced a governor and his cabinet to overhaul the state's inefficient database management system. Continue Reading

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