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  • Providers make final push before ICD-10 deadline

    Internal testing, employee education and training are three of the most important actions providers should take ahead of the ICD-10 deadline. Continue Reading

  • The Multichannel mandate: Ready, set, automate

    The need to connect with customers across multiple channels has made it harder than ever to analyze customer data and provide much-needed services that improve the customer experience. This e-book series helps organizations navigate knotty technology issues that must be traversed to be truly multichannel. The first chapter explores contact-center automation -- and how to deploy it effectively. The second chapter reveals the critical ingredients in a successful multichannel business strategy. And the third chapter looks at organizations applying these strategies to not only improve customer relationships, but also increase their revenue. Continue Reading

  • Communication skills a must for business intelligence professionals

    Today's enterprises want business intelligence managers and staffers with good communication skills and a solid understanding of the business, advises careers expert Matt Mueller. Continue Reading

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