October 30, 2015
Networking vendor Extreme Networks has enhanced the Extreme Partner Network, adding new incentives and tools for selling into five vertical markets; more IT channel news.
July 21, 2015
Employees aren't using UC tools because they're not trained on them or don't know about them, which limits UC success, according to a new report.
June 12, 2015
Ping Identity has redesigned its partner program to provide different partnership options. Also this week, Salesforce overhauled its ISV program; Kaspersky Labs bundled products with Acronis; and more.
April 08, 2015
Bouquet Training, a module in the Bouquet CDM platform, enables managers to customize contact center agent training courses based on customer feedback.
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Looking to hire software developers? Find out the latest hiring trends, employment needs, software development training opportunities and skill levels in this guide. Continue Reading
Internal testing, employee education and training are three of the most important actions providers should take ahead of the ICD-10 deadline. Continue Reading
The need to connect with customers across multiple channels has made it harder than ever to analyze customer data and provide much-needed services that improve the customer experience. This e-book series helps organizations navigate knotty technology issues that must be traversed to be truly multichannel. The first chapter explores contact-center automation -- and how to deploy it effectively. The second chapter reveals the critical ingredients in a successful multichannel business strategy. And the third chapter looks at organizations applying these strategies to not only improve customer relationships, but also increase their revenue. Continue Reading
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Weigh the pros and cons of technologies, products and projects you are considering.
Governance is critical in IT, but practitioners often are wrapped up with the technical components; they forget about their people. Expert Steve Weissman explains further. Continue Reading
The virtual contact center has become increasingly compelling. Why? Continue Reading
Wearable technology's benefits for the manufacturing sector are notable, including the ability to assist in training and streamline processes. Here's a look. Continue Reading
Learn to apply best practices and optimize your operations.
An expert shares four technologies that are key to successful virtual contact centers: integrated contact routing, workforce management, computer-based training and gamification tools. Continue Reading
More organizations are tapping analytics for innovative workforce management that aligns employee skills and performance with business strategies and bottom lines.
Our three-part handbook takes a look at how analytics can boost employee performance for improved business outcomes and explains how you can get on board with this HR trend. In the first article, news writer Dan Ring interviews Paul Hamerman, vice president and principal analyst at Forrester Research, on why big companies such as Medtronic, Schneider Electric and Kroger are deploying newer performance management systems.
Next up, industry analyst Barry Wilderman delves into why continuous feedback is far superior to traditional performance reviews, and how employee performance management software enables ongoing improvement.
In the third article, executive editor David Essex reports on how HR conference panelists from Chevron, Morgan Stanley and Wal-Mart explained how to build productive relationships between HR analytics teams and the business side.
Workforce analytics products can't completely replace the human element in human resource management, but they can enable leaders to spend more time on what matters most.Continue Reading
In this podcast, Eric Kimberling of Panorama Consulting discusses the 'canaries in the coal mines' of ERP projects that may indicate an ERP project is failing. Continue Reading
Problem Solve Training Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Some contact center agent training systems miss the mark. When choosing technology, managers must be in tune with the frontline's needs. Continue Reading
With lead generation software available, there's no excuse for sending lame leads to sales. But lead gen needs sales and marketing on the same page. Continue Reading
With so many workers on the go today, training mobile employees in the arts of device security and protecting data can help ensure the safety of corporate data. Continue Reading