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  • How to ensure a secure API

    Application program interfaces, or APIs, are nothing new in the IT world, but over the past ten years, public-facing APIs have risen from a handful to over 10,000. The function of APIs is to add capabilitiies to Web applications and mobile apps, allowing the automation of common processes that interact with services on other machines. APIs, in other words, let programs and websites "talk" to each other, which means APIs allow those programs and websites to provide even greater value to the end users.

    Like almost all good things in the world of IT, this raises security questions. When developers create an API, they can also inadvertently open a window to hackers. So this three-part guide looks carefully at both the nature of the security risk and also outlines best practices for managing your organization's use of outside APIs in a secure fashion, as well as making sure that any API's you make publicly available are not opening you up to attack. Continue Reading

  • How to deliver quality mobile customer service

    Companies need to focus on molding a customer experience that meets the needs of their increasingly mobile customer bases. Continue Reading

  • IoT challenges center on data volume, business objectives

    For the Internet of Things to be more than a buzzword, companies have to determine how they'll handle data volume and what IoT will help them achieve before they invest. Continue Reading

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