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July/August 2007

Viewpoint: Background check faux pas

Who Are You? Referencing background checks on [breakfast] (Pardon The Intrusion, January), you think you are being funny but it's already happening. For nearly three months, I've been having trouble getting authorization to buy gas at the pump using my debit card. Authorization would fail upon having to enter my zip code. This was happening to my personal debit card and business card. The response was: "Authorization Failure-Please See Cashier." Well none of the cashiers at any of the gas stations (any gas station that authorized based on zip code) couldn't explain why this was happening. So I called my bank several times before I finally found out what was going on. Apparently, at some point in time my bank sent me a piece of marketing literature in the mail advertising some new service. And for some reason, this piece of mail was sent back undeliverable. The bank made the assumption that I moved without changing my address with them, so they 9'd out my zip code on my account. So my authorization failure at the pumps was due to...

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