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April 2002

How to ease password security problems

"I forgot my password. I'm locked out...again." As password-related help desk calls continued to eat up support staff time and money at MFS Investment Management, the IT staff knew it had to find a cost-effective solution-quickly. The numbers -- 20 to 25 percent of all support calls per month -- were staggering, but typical of the problem for organizations across the country. Greene wanted to lift the burden from the shoulders of his beleaguered support staff and distribute it among the users themselves. His solution was PasswordCourier, the self-service password management module of Courion's Identity Management Suite ( Password Management Options Password self-service reset and password synchronization products are offered in a wide range of options, as stand-alone products or as components of identity management suites and user provisioning packages. The following are among the solutions available: Access360 offers password reset as part of its enRole solution, which provides policy-based, automated user ...

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Features in this issue

  • Becky Bace: The IDS security den mother

    by  Richard Thieme

    Former NSA employee and "den mother of computer security" Becky Base built an impressive and successful career that has undeniably influenced the industry.

  • Four computer forensics books worth investigating

    by  Gary C. Kessler & Michael Schirling

    Check out four computer forensics books that can help you learn the ins and outs of computer forensics technology and laws in place to manage cybercrime.

  • Do's and don'ts of building a forensics workstation

    by  Elizabeth A. Genco

    Elizabeth Genco explains the pros and cons of building a forensics workstation from scratch. Read now to learn what forensic tools are beneficial and which ones aren't.

Columns in this issue

  • Secure reads: Wireless Security

    by  Randall K. Nichols & Panos C. Lekkas

    Wireless Security offers a detailed overview of wireless security topics and covers big-picture characteristics of today's wireless security technologies.